First Things First

At Troy University we want to prepare students and give them all the tools they need to be a successful learner. Here are our Technical Requirements, Tutorials, and Software for the tools you will need at Troy.

• Respondus LockDown Browser is a secure browser for taking tests in Canvas. It prevents you from printing, copying, going to another URL, or accessing other.
• Download and install LockDown Browser from this link: Download & Install Respondus Lockdown Browser. This link may also be provided by your professor in Canvas.

LockDown Browser integrates seamlessly with Blackboard, Brightspace, Canvas, Moodle, Sakai and Schoology. Over 1,500 institutions use LockDown Browser with their LMS, making it one of the leading third-party tools for learning systems. The LockDown Browser will not let you do screen capture. A test that is programmed to run with Respondus LockDown will not run in another browser. The Respondus package is compatible with learning management systems. Blackboard Learn and Canvas are popular e-learning programs that work with the LockDown Browser.

Tech Requirements

PC or Mac Computer

Some aspects of courses within Canvas can be completed using a tablet or mobile device (Chromebook, iPad, Android tablet, cell phone, etc...) However, it is necessary to have access to a computer to complete the majority of your Canvas course work. Click here for a list of Canvas technical requirements.

Web Browsers

It is recommended that you use either Mozilla Firefox or Google Chrome to access Canvas.

Software and Plug-ins

Students are required to have software that can open/edit Microsoft Office formatted files (i.e. Word, PowerPoint, Excel, etc...) All students with an active email account can install Office 2016 by accessing their email accounts and clicking on 'Office 365' followed by 'Install Office 2016.' Common browser plugins that courses typically use are Java, Adobe Flash, and Adobe Acrobat.

Canvas Tutorials

New to Canvas and wanting to learn more about our Learning Management System?

Canvas offers 24x7 support to help you with all of your Canvas needs. You can communicate with Canvas support via phone, or by submitting a ticket. You will find 24x7 support information by clicking the Help button inside Canvas on the Navigation menu.
You can also submit a ticket to https://helpdesk.troy.edu/TDClient/Home/ choosing Canvas as the problem type. The Educational Technology team is available through the ticket system 7 days a week from 8:00 a.m. until 5:00 p.m. (Central Time), to assist you with technical issues and answer questions about Canvas.

Respondus LockDown Browser and Monitor Tutorials

LockDown Browser is a custom browser that locks down the testing environment within Canvas. Respondus Monitor works with LockDown Browser and uses a webcam and video technology to prevent cheating.

NetTutor Tutorials

Canvas Log In

NetTutor is an online tutoring service that provides students the support they need, whenever they need it for any subject and on any device.